​CRM Campaign Manager £40K to £47K + excellent benefits

Hybrid working 2 days in West London

A really varied and lovely role in this fast-paced multi-channel retail environment if you’ve got some solid retention marketing and CRM experience.

Working for this amazing brand you will develop, plan and execute marketing campaigns across the customer lifecycle journey including creative and targeting.

The company has been recognized as a top employer for many years: they really look after their staff; they promote a highly inclusive environment and offer great training.

Working is a hybrid model with one moving to two days a week required in the West London office although you can go in more

Experience required

• Experience in retention marketing / CRM - driving engagement and increasing loyalty and sales ideally within retail marketing

• Good understanding of campaign management tools and marketing automation (if you have Selligent that would be great but Braze, SFMC, Adobe Campaign or similar is good too)

• Strong analytical skills and experience in translating data insights into clear actions

• Experience across email marketing and ideally some direct mail, push and SMS

• Thorough understanding of the creative process from brief writing to delivery

• Budget management and experience of managing agencies

• The ability to successfully drive several projects at the same time and work to deadlines in a ‘live’ commercial environment.

• Excellent communication skills

A fabulous role with flexible working, amazing culture and excellent benefits. Great if you love planning and delivering email customer journeys.