​CRM & Loyalty Account Manager – £38K–£44K | Hybrid | London (2 days/week)

Are you a CRM-savvy marketer with a passion for loyalty campaigns and client relationships? Join a market-leading agency at the intersection of loyalty, data, and marketing automation.

We’re looking for a CRM Account Manager to join a growing team. This hybrid role is split 70% account management and 30% hands-on campaign execution, ideal for someone who thrives in a fast-paced, collaborative environment and enjoys seeing strategy through to delivery.

​

The Role

You’ll act as the day-to-day contact for some of our key clients, managing the delivery of data-driven CRM and loyalty campaigns—predominantly using Salesforce / SFMC.

You’ll support the Account Director while owning campaign execution, collaborating with cross-functional teams, and driving results for global brands.

What You'll Be Doing

• Managing client relationships with confidence and clarity

• Delivering personalised campaigns using Salesforce Marketing Cloud / SFMC

• Supporting loyalty programme delivery through insight-led strategy

• Handling reporting, performance analysis, and recommendations

• Ensuring seamless coordination across design, tech, and delivery teams

You’ll Need

• Experience in CRM or loyalty marketing (agency or in-house)

• Experience working with marketing automation platforms like SFMC, Braze, or Adobe

• Strong communication and problem-solving skills

• A detail-driven mindset and a passion for CRM excellence

• Campaign execution experience (email builds, journey flows, segmentation)

• Confidence presenting results to stakeholders

Location & Flexibility

• Hybrid working:

  2 days/week in the London office

• Flexible hours and an inclusive team culture

If you're looking for a role where you can balance strategic account ownership with hands-on CRM execution—and grow in a team that values loyalty, innovation, and performance—we'd love to hear from you.